At the very beginning of the video clip, if you're paying close attention, the customer (little fella) hops over the fast food counter to make his complaint in person.
He is taken down masterfully by an employee safeguarding his colleagues and satisfied customers.
Then another [former] customer gets the same treatment.
Once the kerfuffle is over, it looks like his supervisor, is reaching out requesting the Samurai sword be put somewhere safe, now that the counter hoppers are in disarray.
I've never seen anything like it
Informed people know there's an ideological war brewing in the United States, and abortions, gun control, TERFS and reactionary accusations of racism-options are off the table.
It's pragmatic to prepare for self defense.