MIANE 'WIMBO'

Prove me wrong...

Internet K-Hole

It isn't called the Internet K-Hole for nothing. Seriously addictive slice of prurient mullet-life in 80's Americana. Lots could be written but the photos do the talking.

Tricia Wang

Digital Urbanism on the Margins: Chinese Migrants and Intensive Technology

View more presentations from triciawang.

Tricia is among other things a digital ethnographer and is heading to China for a few years to hang out with Chinese Migrants who you might remember from this blog are heavily reliant on their mobile phones for both connection to distant family and also as private space in crowded living conditions.

Her presentation here is interesting both for it's hypotheses that she puts forward and because it's a work in progress so maybe we'll get to learn something about a category that for many people in China takes a few months to save up for.

I'm pretty sure that Tricia sucks up even more bandwidth on the internet than I do and I think that's saying something.

Klong Toey Market

It took me a day or so to wait for this to happen when I saw it for the first time and decided to film it. Not many people can relate to what it means to be acquainted with a living deity from another culture, but if you can afford to sit out the first minute or so, I think this clip I took in Klong Toey Market of Bangkok makes the point clear.

This may also be among the last authentic shows of respect of its kind unless anyone else knows of an example I haven't thought of (Bhutan maybe?)

Everything You Need To Know About YouTube

Via Katie Chatfield

From The Heart Not The Head - Research In Asia

Cybretron

Not so long back I was doing a depth research interview with an Asian pharmaceutical salesman at a hotel in the Hilton at Gatwick Airport. It was like pulling teeth. The ethnicity is relevant in this instance because of an opinion I’ve held for some years that I believe Western research methodology imposed on Oriental cultures is deeply flawed.

It made me remember a topic I've been meaning to post about and which might be of interest to international planners, and also I'd like to open up the debate on research methodology.

I first began to think about this some years ago because I was having a chat with the MD of a research company in Asia who said something that stopped me in my tracks. When I raised that the respondents in the focus group were very reluctant to speak, and could he think of ways to stimulate discussion he responded without hesitation, ‘use a cattle prod'.

At the time I thought this was quite a cynical view coming from a research professional that we had commissioned, but over the years I've regretted not changing the company immediately. The recruitment was bad, the research was bad and the reporting was bad. I guess I’d been warned from that off the cuff comment but wasn’t listening properly.

‘Any road’, as they say in Coronation Street. I got thinking about the whole methodology of qualitative research in Asia because of this interview with the pharmaceutical salesman. Early into the process the respondent’s behavior was guarded at best and more often not, just plain evasive in a garrulous way. I sensed that all the answers being giving were measured and unforthcoming for a strong reason. He refused to say anything negative about the organizational structure as if the discussion were a test, or a job interview.

Not content to go though the motions I tried to think of another way, because there is a propensity in Indian culture to use talking as a means of stalling for time to to think about the answer that is wanted. Often it’s an over compensatory willingness to be helpful on their part, although it achieves the opposite effect.

I tried an alternative approach, which was Socratic in so much that I waited for a clear contradiction of an earlier statement, and then asked questions that made this self evident to the respondent. Not normal interviewing technique but I’m glad I persisted.

People are contradictory by nature, Buddhism teaches us that nothing is permanent and that I'm afraid also applies to truth in a temporal sense. I hit jackpot when like a sudden tropical downpour the real stuff began to pour out of his mouth. I grabbed my pen and began madly scribbling down verbatim as much as I could get. It was priceless feedback. The respondent addressed the imbalance by being extra truthful and I realised from that point onwards he was talking from the heart and not from the head.

Getting to this point in Occidental cultures is no easy task but with a stranger in Oriental cultures, even within a validated research environment is not working with Western research methodologies. The hierarchical nature of their society, the desire not to stand out or be the exception to the rule, the value place on guarded responses that is instilled from birth all contribute to much research in Asia as little more than worthless. All the more frustrating because many research professionals in those countries, by their own cultural values are conditioned not to question the validity of the methodology. The evidence for this assertion, is the non existence of indigenous research methods in this part of the world.

Of course there are exceptions to the rule, but they are few and far between.

So what is the solution?

We now know that location based and user research, such as ethnography, is much more revealing than the sterile environment of a research agency or conference/meeting facilities or a hotel.

Here are some more suggestions that I’d urge the research industry to consider urgently in this amazing part of the planet.

Focus groups – Set up respondents to CONNECT with each other before hand, either through a moderated media like instant messaging or a more laissez faire approach like a Facebook group, allowing them to develop bonds about who they are, what they do while letting them reveal a little of their personality.

1. Depth interviews – Let the respondents get to know their interviewer through a Blog or an updated page on the website. Encourage them to join the interviewers twitter circle, an easy thing to set up for a work profile that fosters a sense of intimacy.
2. Use the low cost of doing business in Asia as a powerful follow up tool. Do focus groups that use stimulus material such as visual boards and if the first round is inconclusive, then get the creative team to work on them further and dispatch them to the respondents by COURIER for further discussion over the phone.
3. Take hard to find high income business leaders to a high end restaurant and use the occasion as a forum for them to network before moving onto the topics that the research has been commissioned for. Give and you shall receive.

I could go on. In this age of ubiquitous internet the ability for people to develop the trust that is needed to speak from the emotional heart, rather than from the rational head which is culturally conditioned to be reserved opens up opportunities that research companies need to embrace. I’ve spent far too many research debriefs observing the interested parties (anxious clients and ‘wannabe creative’ researchers) using qualitative research as mini quantitative tests. Its time to listen to planners again and be a little more creative about how we problem solve.

Ooohs and Aaahs

Last night a few more bloggy folk got together at The Endurance pub in Soho. I hadn't met Spy vs Spy before because Angus Whines or Winges (she never stops actually) has acute Cold War Survivor syndrome, but I like the way she calls me Frith as if she's barking orders at me on her blog. I also got to meet Tom who does genre defying posts over at his, my political homey Sam was there, as was 'word of mouth' Will who finally got the beers in (thanks mate), and the delightfully snippy but witty John Dodds.

Our guest of honour was Steve Portigal of Portigal Consulting from San Francisco. Steve was one of the earliest bloggers I came across. I'd better not go into how convoluted it was to actually realise who was who when I first asked Steve if he was Tom, but if Kirsty or John hadn't been there I would have just kept quiet about it and added a new chapter to The Metamorphosis

Anyway it was a fun evening. Steve is a cool guy and its always fun to let London do its work on visitors but while playing about with Sams camera phone i.e me doing my 'I'm thinking about thinking' pose, Steve whipped out his iPhone he'd been hiding all night and Sam and I both lost control, climaxing instantly while cooing over it with reverential Ooohs and Aaaahs.

Now I'm an apple fan, but not a worshiper. However it looks better in real life than I had expected and we put it to the test in that darkened pub with no flash and I think I'm pretty much sold on it unless someone slips me an N95 when I get back from the tropics. Hint hint.

Here's the pic. Aaaaah.....


Update: More photos from Sam's Sony mobile phone camera:

Poor Will. He puts up with some stick from us.

Good effects with that Sony Sam

Yeah Nice one Angus

I'll have a think about it then then. What a tosser eh!
Yep. Definite tosser.