Chinese Puzzle

Prodigy children will, as we emerge from Kali Yuga into Satya Yuga, increase in frequency.

Anti Advertising Ad - Rebtel - Speak Freely

Unsung Hero - Sadvertising Feels Less Fake

Instead of being hammered with advertising that sells materialism, ego driven lifestyles and a disregard for the planet and humanity this commercial takes a different route.

I just wonder if there's a way for brands that have sincerity to stand out and stand up for values that don't trash the planet or ignore some of the most important issues that we face as a species?

There's more examples on Sadvertising and Thai commercials over here.

Consumerism Has Nothing Left To Say - So Its Talking About Itself

I've always liked this postmodern form of advertising (Like Cadbury's Gorilla) because it's clever, self referential and witty. However I realise it's not about building value and is all about a quick profit (unless there's a long term commitment to  content strategy). It wont last and you can read an intelligent post on the topic over at Eaon's

I'd Wear A Diaper For Samsung

I once interviewed with Samsung's in house ad agency for a position and it was a depressing experience. A bit like joining Lintas under the Lowe Banner.

China 2.0

Here's what I would do if I was serious about marketing in China. China has the largest internet population in the world, and it's still growing. The shift from television screens to internet screens on computers or mobile phones is the largest media exodus ever. More people will engage with the internet on a mobile phone in China first than in any other country. The numbers go on for ever really. China is all about the numbers.

However Chinese internet isn't really Web 2.0 yet. The Western model of identity and profile through Facebook and Myspace et al simple doesn't work here, but use of BBS is unbelievably masssive. I wrote about it over on Kaiser Kuo's excellent digital China blog some weeks ago here. The most dangerous focus group topic I ever raised was identity versus anonymity here in Beijing with quite progressive University students. Even mentioning that 99.9% of China's internet voice is completely anonymous on Bulletin Boards (BBS) against the thought of 'appearing' on the net as themselves was enough to silence a room full of respondents with fear, as if I were interviewing them for Komitet Gosudarstvenoi Bezopasnosti in Soviet Russia. I'm not exaggerating.

Whether its the State, or the group or the family there's something about being identified or attaching a face to content that terrifies Chinese folk. Face is a big deal in Asia. However the internet is a very valuable and highly appreciated part of middle class Chinese ability to express themselves and articulate their thoughts. Sure a lot of it is flame wars but I think we all know that flaming is part of growing up on the net. Its not hard to wind people up via the interweb is it? Once that realization is discovered, we tend to move on. Possibly to identity/reputation management which is definitely the new game in town now that Google is in charge.

So here's the thing. 70% of Chinese BBS is built on a platform called Discuz which is owned by Comsenz. They just had another million bucks thrown at them by those guys at Google. Now the killer thing about Discuz is that it is partially open source. Open source is almost an heretical idea in Asia. The notion of 'sharing' is antithetical to the Asian mindset. Secrets and information are valued beyond anything else to the point that sometimes it would appear that some would prefer suffocation than sharing their oxygen supply with other parties. I really mean that, it also explains a lot of the copy mentality that exists in this part of the world. That's the irony to the insane fixation on secrets and not sharing stuff; nobody does anything really new and so everyone is watching everyone else to see if an incremental change or new direction is taken. It also explains why only one or two Asian brands, including Japan have brands that stand out.

But with Discuz there is an opportunity to create a mini platform between profile driven social networks and BBS topic driven net activity. I would suggest writing some code for some widgets to sit on top of Discuz driven BBS and then we have a half way house to facilitate cross networking of BBS and profile/identity management that exist with traditonal social networking sites. I'd even go so far as to encourage all the flamers to pick up a new moniker and treat it like they're in front of their family at all times. Like it's their new 'face'. ....Start afresh like!

So the trick now is to figure out where brands should hang out on the net with their customers and their respective communities. Nobody actually has a full breakdown of this information although Sam from See I See/China Internet Word of Mouth knows more than most.

A proposal I made was to do a standard quantitative research project of the top 500 BBS communities on the Chinese net. If that seems like a lot then hold steady because China is massive and there's more. I think the top 500 BBS communites across the metrics of 'most affluent', 'most populous' and 'most influential' would make sense. Then I would segment all those groups across the usual community interests that advertisers are most interested in, moms and families, car lovers, tech lovers, political, travel and all the usual useful-in-a-rough and-ready-way segmentation seen on those standard tick boxes we are asked to fill in when we subscribe to internet services.

Once this 'new digital media planning data' is available I'd then put forward a China 2.0 media plan. Using the fundamentals of Transmedia Planning and some viral work that embraced volume seeding, Lo-Fidelity video and the upside of risk, as talked about back here in the post Black Swan (and here too) I'd think about developing a plan for engaging with existing customers and potential customers on the basis of being interesting or useful to them. That plan should be strategically built on a broadcast to narrowcast basis or vice versa depending on the rationale for engaging/reenforcing something at an internet dialogue level first or television's monologue model. Its quite exciting when I start to think about creative briefs written with the net first or telly first as a rolling narrative direction. Lots of opportunities there.

The only part I'm still trying to figure out is how to 'represent' in those tens or hundreds of 'communities' on the net where it's important to be useful or interesting for specific clients and their needs. I've given it some thought and my instinct is to identify the people who are most active in and respected in the community. The trick is NOT to buy them, because they then lose their authority and respect (Shills they scream!), but to build up their reputation by giving them the ability to 'share' through either reputation enhancements of information sharing or favour dispensation such as Skype credits or Taboa (China's Ebay) coupons as an idea. It's crucial that all actions are transparent, open, honest and authentic otherwise it all falls apart. Brands aren't very good at that short list of Web 2.0 guidelines and it explains why most marketing 1.0 peeps and planners 1.0 types don't get it.

Ideas like the one above are unlikely to be implented here though any day soon. One of the most frustrating aspects of working in developing economies is just how many bad habits are picked up from the West and then applied cookie cutter style over here. The advertising format is pretty much the same for lazy/untalented marketers and agencies (insert pretty model with product implying that you too can be cool/beautiful/powerful). And then the methodologies for assessing the effectiveness of those campaigns are just lifted from the West without much thought to the notion that Asians have a different perception of the truth or how to articulate it. Even the focus group dynamic is completely stuffed given that cultural differences like Guanxi in China or Grenjai in Thailand exist. This is where even the sharing of inconsequential information is considered reckless and stupid. I did write back here how I would approach Asian research with a fresh mindset because the same old companies come back with the same old rubbish and its not hard to figure out better ways.

I've pointed out that a lot of the advertising people in China have sat on top of 15% GDP growth for 10-15 years and are at best unremarkable and at worst believe their own P.R. but I'm guessing that one or two might read the above and see the seeds of China 2.0 in there. It's all very exciting when I think about it - The End.

Update: I see that some of these ideas have started to materialize over on CWR blog.

Chinese Advertising

One planning topic that needs some understanding in developing economies is media literacy. Mary Goodyear has looked into this subject extensively, and you can read all about it over here and Fredrik did a splendid post related to the topic over at his.

From the outside it may seem that the creativity is often lackluster in this part of the world and for sure, it is in the main, like pulling teeth to coax the clients (and agencies) to go the extra mile and explore some of the dimensions of advertising that can be achieved. Forgive me if this seems like I'm pulling out unremarkable ads but this is one of the first commercials I came across that stood out.

This is actually quite a big deal for a paint ad in Asia. I can just see the spreadsheet marketer saying stuff like "you want to show people throwing my paint around?" or "what have birds, hay and diving got to do with my brand?", "why isn't there a paintbrush in the picture?", "can't we have a basso profondo voice in the ad?" and so on and so forth. The reason is that the people who frequently manage marketing and advertising in Asia are often the kind of people who can cope with high volume but really struggle with ideas like metaphors, feelings, emotions and expression. I should call a halt to this right now because I could go on and on but suffice to say that a lot of people have made a lot of money managing that huge growth and volume over the last 15 years or so and are at the top of their game without actually ever squeezing out a creative puppy.

So I think its a big deal that Saatchi & Saatchi advertising got this through and I believe it was subsequently awarded an Effie which pleased me if only because championing creative is so hard and because it won for those very same reasons I listed above, that I believe most China based marketeers and agencies are simply not geared up for. Clearly Chinese customers felt differently than the average marketing whizz often does, because they voted with their wallets and gave a 46% increase in sales value of high end products nationwide and more than doubled the targeted 20% increase. There are however a few problems before we pop the Veuve Clicquot, because the ad is way clearly an homage at best, and rip off at worst to the Fallon ad for Sony Bravia, which I think is even better than Balls. Here it is.

So you can park that Effie and all the planning plonk that goes into saying how good the agency and/or planner and/or creative and/or client were because all they did was probably add extraneous process between looking in the right direction for inspiration and actually getting on with ahem 'copying it'. I would however like to see more emulation of the good stuff and a stiff brush to sweep away the marketing mediocrity that needs to make 5.5 (million dollars) by 55 years of age....you know who you are! The problem is that a certain genre of adman has made a tidy living out of punting the lamest of the lame creativity and the emperor needs calling out on the absence of threads.

Sticking out is a big deal in Asian culture. There is an expression that the nail that sticks out gets hammered in, and yet it is my belief that this cannot pertain to advertising. The nail that stands out gets noticed in advertising or can even be outstanding. I've spent a lot of time listening to greatly opposing forces in meetings with spadefuls of advertising spiel and waffle that talks a good game on words such as creativity, brand values and vision but all boils down to the infinitely bland. Why is this happening? Take a look at that Joy Island's photography and the last few seconds of the Nippon paint ad and you'll start to make the connection because as soon as I saw it on the web, I knew I needed to know the story and find the photographer.


Lovely isn't it? There's more...


Brutal huh? Probably not for marketing communications but maybe another day as one of my more challenging traits is that I like to press buttons. Its only when someone explodes that I know their breaking point that I understand what they care about. One of my closest friends had exactly the same characteristic as me. We were both political junkies and we'd be at each other's throats over CNN and BBC world news. As early risers this would sometimes happened before before 6 AM when we shared the same apartment. Great times looking back, but returning to my point, through a process of saying the wrong things and seeing where the greatest sensitivity lies I've uncovered an uncomfortable truth about the powerhouse economy which isn't really a brilliant insight as its all been said before. It is however the most raw nerve in China. Innovation is not a trait that springs to mind in the PRC but the one that created the darkest face was when I rationalized the extra 40 slides being asked of me as along the lines of "so what you're saying is to copy other brand's mediocre strategy?"

I've since found that the "copy" word is like a red rag to a bull, like spilled blood to a boxer, like throwing paint around to a paint marketer (ok I'm exaggerating) because in the absence of innovation all that is left is correctional marketing and 'the middle way' between too much emotional and too much rational in a brand. Then stick it through the research process designed to remove any of the interesting bits and lastly link test it so that if there is a shred of an idea remaining, we can drill it out and stick in something the respondents wanted instead. I ask you, why don't we just give our TARGET market some pens and watch them under the cross hairs with a snipers bullet until they have written the ads themselves?

Maybe this is why some people don't want the blue collar migrant workers as their customers because WHO would want those people in our nice focus group room with free snacks and refreshments, even though they are the backbone of the country. I mean, their media literacy sucks anyway doesn't it?

I always thought that the point of really good advertising, as with any facet of popular cultural expression is to lift people in some way through humour, feelings or observation because ulimately it elevates us all in the end doesn't it?

Or as a very clever and young person said to me last year. Confusion makes you smarter.