This is very well made and I know it's extremely balanced because I find myself defending a person I cared very little for till she was gone. I'll give you an example of that defensiveness. I learned from this documentary that Princess Diana hired a media adviser around the time of the divorce and is later described by her media adviser as 'mercurial'. Well take a look at how unprofessional the media adviser is announcing her appointment. One second it's brilliant (you can see the $$$ in her eyes) and the next (realising it looked inappropriate) it's all going to be hard work. Hardly what I would call a seasoned media professional.