AnD aS IF yb ChAos

Stunning work by Marcus who now has started his own business with Patrick. Germany has easily got some of the best people in the business down there in Munich.

Brands in Social Media

This morning I was added on Twitter by millercoors. My first thought, because it helps me clarify how brands should behave in social media was, what would that mean if I was on the program with Alcoholics Anonymous?

It's a good question because I didn't invite Miller Coors and I think any alcohol brand that wants to engage in social media should think about this. The broadcast model also tries to play as fair as possible by not advertising at certain times and avoiding the use of young and sexy people in their communications. Miller Coors didn't do any of this, they added me because they thought I was an interesting person..... So they say.

In any case, given that no attempt at dialogue was made, my first tweet was as follows:

To which Miller Coors (or Tyler as I later learned) responded with the tweet at the bottom of this screenshot.

I thought the idea of being dragged around by a beer wasn't funny and I made that clear. But Miller Coors, or Tyler made a Tweet that he deleted pretty quickly. Fortunately I have a Tweetdeck screen grab for you. Here it is.

Now I don't know if Tyler really is the social media representative for Miller Coors but I think it goes without saying that for a person who had been on Twitter for all of five minutes that it might have been a good idea to learn the rules of engagement. Particularly this post over here that I wrote a few months back and which contributed towards Gavin's best practices in social media.

I'll leave it to you to work out what the implications of all this are, but I do like to learn from experiences, and so this is what mattered most once Miller Coors had really stepped over the line.

You can read my full responses over here in sequential order but I think the most important point to understand is that Tyler has deleted his account. Now all I need to know is did Miller Coors hire him or was he pretending to be a beer all on his own? Can anyone help?

Not Quite Obama

To celebrate the first Black President, I played with his iconic poster.

This is pretty neat (For someone without a TV in their home)

Expect more of this for TV events in the future. The Scandinavians have been doing it for years with SMS but it flows nicely (or frictionless) via internet. Link over here.

Are Economist Front Covers Better Than The Ads?

The Economist Covers (light version - 30 Slides)

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Yes is the answer

The Beginning

I don't know where the end is but if you asked me to guess I'd say somewhere around 850. I'll try and find a way to come back to this in a years time because all I've been doing is inhaling economics blogs and it's what goes unsaid that is most startling. I'm still very optimistic about the opportunity to rewire our global economy if we can find a leader who has the strength to coral the others into accepting what is clearly a logical imperative.

Over to you "Young Mr Obama" as the God of Junk Mail refers to him.

Via Rich

Funny Old World

Sometimes people ask me to post stuff and I'm a bit snookered because it's not very good. Sounds condescending but I've kind of taken the creative classes to task for not being very creative over here.

I do also love taking time out to talk to artistic people in my own time, but for simple reasons. I like to know what they're into. If it's new I start to think new. Which is good.

In any case I was somewhat happy when I found out that Andrew Spurgeon of JWT made this because I liked it from the git go and of course I like it more now I know who made it. It works doesn't it?

2009: The Definitive Year

Define it or it will define you.

Part II

Rob Campbell who is unquestionably Asia's best planner brought my attention in the comments of my last post to the presentation he did at the PSFK Trends Conference in Singapore. On rereading it, I think it deserves reposting here. Rob and I share many values so there's a lot of information osmosis that goes on, which is my smart arse way of saying I nick all his ideas and don't look to shabby as a result of it. In any case I think what makes the presentation important is that unlike my reputation for struggling to conceal any impatience with the gravy train called 20th century advertising business, Rob and the Cynic gang actually play at a very senior level in the industry and across many interesting dimensions. Their latest mission impossible because they like meaty challenges is Sunshine with M&C Saatchi, and you mark my words. M&C are on the ascendant as a result.

If there are any client side people reading this, the crucial point is that Rob is one of the handful of very senior and highly accomplished ad men in the business who is saying what he thinks and believes publicly; as the presentation reveals candidly.

Most senior advertising people I know only admit it's a gravy train privately. Three in the last two weeks. That's just here in Thailand although they aren't necessarily based here.

So here it is below and I think it conveys one more time that our business is possibly on the verge of the most exciting reincarnation since the introducton of television and if your agency aren't talking about the business in this way, if they aren't grabbing you by the lapels and trying to explain that there are new ways of solving old problems, the question you may need to ask if them is why?

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Calling All Graphic Designers

I've been getting restless with my blog design for some months now. It's always been a bit of a sandbox, meaning I like to experiment with new stuff, and I intend to add new widgets as and when I think they could be interesting. There's a kind of colour code. The background is black, the type is greyish and I use a bit of green to highlight some bits and pieces but that only really matters when I play with the colour palette on the widgets. But I'm bored of the look now and was intending to give it a facelift.

However it strikes me that there are much better designers out there than I, and I'd like to give you the chance to redesign it. The deal is that in return for making this blog look ship shape, maybe even tasteful, you (the designer) get to have your creds on it day in and day out and a link to your website. I'm not expecting an avalanch of people to get in touch, but if there's only one, then we probably need to have have some to and fro about details, in case say the widgets need new colours, but if there's a few of you interested in having a crack at it, then it's a straight forward pitch.

Does that sound fair?

If not the comments are always a good place to chip in on how we could do it. Now that I've put my neck out, I expect a resounding silence to ensue and a few hours of tinkering with Blogger templates on my own. I'd be well chuffed if someone could inject some style and substance into the design. The best idea I've seen recently is Peggy's blog which doesn't even have a title. I like that mininimal approach, plus I don't think anyone else has done it. Anyway, there are no restrictions. Everything can go if it's for the right reason. It would also be a pretty good showcase for the winners talents.

That's all I can guarantee.

More Black Swan

Y'all know my appreciation for Taleb's interpretation of the world. There's nothing new here for me but it might be of interest to those who haven't come across him yet.

Via Smashing Telly

Think Tank

You've all revealed a huge weakness for bias and voted my Post Party Sweet Spot as post of the month over at Neil's. I think that and the the chance to display the badge along with the noble company from previous months is pretty much the highest honour I'd could hope to garner off the net. Peer recognition is lovely, warm and generous. I'm very grateful to  all of you who voted, really I am.

I think Neil is doing an outstanding job making sure we pay attention to what's out there.

I guess the Milky Bars are on me.

LEAVE ME ALONE

You may have noticed the new panel I'm sporting on the side of this blog called Google Friend Connect. Well that's there because I've been "Whitelisted" by Google who think I'm a big enough social meeja kahuna to invite me on board.

Yeah, check me out! *throws meaningless gang signs*

So if I haven't spammed the life out of you yet by joining Plaxo (who've allied with Google) and Google Friend Connect, don't feel shy to click on something over there, and join in because it's not like you actually have to really like me loads and loads to be my fwend.

I'm particularly interested in the open social platform as it develops and hey you get to come along for the ride too. Carrying our own social network data around has to be the future for some sort of transactional value relationships with the world of commerce and brands. It's pretty radical but will make a lot of sense when giving permission for interruptive or distractive marketing communications as the quid pro quo for utility or content.

Well something like that anyway, but the reason for this post is also to see if I've managed to get the Disqus comment system finally integrated. The last attempt was a template and commenting form disaster. And now that even Craig, Peggy and Eaon are Disqus'd up I feel I'm on the back foot for my geek creds.

I'd be most appreciative if one or two of you could attempt a comment but don't try too hard as I've probably buggered it up and will have to reinstall that scary .xml file now lurking on my desktop to get back to normal.

In the meantime here's a picture of Sam who has joined forces with Eaon at Geronimo which is where he's going to kick ass in the marketing communications industry. Yesterday on Skype, I made him swear on the baby Jesus and U.S. Supreme court justices not to release a certain "sensitive" file I've graciously shared with him but I have given him permission to show you the screen if you're ever around. Word is bond Sam!

On a more sober note, thanks all of you for the positive response to yesterday's post. I'll respond more fully but I'm really pleased that I can kind of throw that stuff out there and not be cut down in flames. The motivation for writing it was to hopefully encourage the idea of a back up plan. If that has worked then I'm a happy camper :)

The soil will be much richer for the ashes.....

ULTIMATE GREEN SHOPPER

Take a good look around you. The operating system you’re using, the age of your computer, the furnishings, the cell phone you’re using, the clothes you’re wearing, even the watch strapped to your wrist or the cup of “four bucks” frappe/latte/cino number you’ve ordered in the coffee shop. Soak in all the little details of 21st century living and try and hold that image, because quite frankly I don’t think things are ever going to be the same again you see, because the ultimate green shopper is an oxymoron. The ultimate green shopper doesn't shop. That's the sick end of marketing.

We’ll probably never have as much new stuff around us as we are looking at now. It’s easy to become conditioned by new stuff, even easier to be dissatisfied with it all, wanting ever newer and more complex gadgets.

The financial meltdown that I first talked about over here hasn’t even really properly kicked off. As I understand it from the huge amount of reading I’ve been doing, it took four whole years for the depression to reach it’s full depth. I doubt if this one will take so long but let’s assume it’s three times as fast for the sake of arbitrary guessing because that is after all what I’m trying to do. I’m trying to guess what and when. I think I’ll get the times more wrong than the what.

My first attempts at trying to visualise the near future ended up with a sort of feeling that the developed world such as the United States and the E.U. would take more of a hit than the developing world, and that stands to reason doesn’t it? The lower the per capita GDP, the less the potential fall in the standard of living.

The bigger they are the harder they fall so to speak.

But having spent some time looking at the China figures, there’s a whole world of pain there too, that takes on a different dimension because of the sheer scale of the numbers. 20 million migrant workers already back on the farms and changing the demographics probably forever. It really is a hell of a mess whatever way we cut the figures.

The nasty pill to swallow is the potential for the food chain to break down. We’ve already seen an institution like Woolworths hit the floor and yet that’s just a taste of where it’s heading. Woolworths was always like the sick puppy on the edge of the pack that failed to make money in the good times when money was abundant, and thus is first to go as money liquidity tightens. Who is next? National Express coaches? Debenhams? 3 mobile phone network? Which business entity (which brand) has been running on vapours during the good years? Those are the people who are likely to bow out first. But it’s worse than that isn’t it? Because if someone who moves or distributes food about takes a hit from liquidity problems then that’s the end of very specific foodstuffs in our supermarkets. Some are talking about the need for growing local food again; turning gardens into allotments - which is ironic given the sweet spot thing I talked about and how local foods are the least carbon intensive. So who is the weakest supermarket in the UK these days? Is it Safeway? Does Safeway even still exist? It’s been some years since I looked at UK supermarkets but the point is still the same. Who is the weakest in the pack? Local food folks. Read or listen to Rushkoff or Paterson if it’s a smarter mind than mine you seek.

Anyway there is the worst of it, those links are some of the really smart people out there (Rushkoff is my new Daddy!) who are capable of making the meta leap over the information that I would take an age to digest and the suggestion that they conclude upon is the likelihood of a loss of confidence in traditional paper money, and a potential return of local currencies (barter is always good too, barter is very good). They also suggest the end of retail or put another way the end of abundance.

I think that seems a fair suggestion to make.

I always had a few problems with the ‘free’ economy, and that was mainly because it could only be accessed by the wealthy participants. It’s not really FREE is it if only we can access it and a vast amount of people in the world who live on a dollar a day have no access to it at all? That’s not free, that’s called privileged isn’t it? I am, and so are you if you’re reading this. We're privileged and don't you forget it.

I guess the 'free economy' or model is starting to look a bit like irrational exuberance when all is said and done. Nothing is for free isn't it? Not even if those transistors that are infinitely able to make themselves faster or smaller. The point is you can’t eat transistors. Just a thought folks. Try living off Moore’s law if you’re hungry.

So if we’re moving from the age of abundance to an age of scarcity what impact does that have on marketing communications? Well given the paucity of marketing communications on Red Square in Moscow during the 80’s, or on Tiananmen Square in Beijing today (out of courtesy) or across the entire length of North Korea I’d say that in an age of scarcity not abundance the need for marketing communications is drastically reduced. I don’t know how much is left. I do know that whatever is left will be fought for, and highly competitive. It will probably be damm good too. I just don’t know how much of the pie is left after the party is over and all that is left is an almost immeasurable canyon of debt. For that is all there is left it seems. Goldman Sachs and JP Morgan will be OK. They did well out of the last great depression didn’t they?

As far as I can figure out the only ‘rewire our economies’ ideas that those at the Treasury and at the Fed are capable of coming up with work along the lines of consumption will get us out of this mess. Can you believe that? Do you really believe that?

This is gross intellectual fraud isn’t it? Didn’t excess consumption put us in this mess in the first place? I keep going back to a comment I read on Naked Capitalism; that the soil will be much richer for the ashes and yet it seems that the stateside Wall Street and Whitehouse folk are hell bent on denial that we’re even on fire, all the while fueling the flames with more and more borrowed money to put off the impending collapse of the financial system. Yet isn’t that the logical conclusion. Shouldn’t the system collapse before new shoots of growth emerge? The soil will be much richer for the ashes.....remember that.

Probably a lot of you are thinking this is unnecessarily gloomy, yet I’m not unhappy. I’m more optimistic about the future than at any other time in my life, in a perverse kind of way.

I know that all those with businesses and mortgages or negative equity in property or worthless shares or credit card bills up to their eyeballs will be very reluctant to read a post of this nature, and truthfully I’m no seer or a prophet. But what I am able to do that most it seems are really really reluctant to engage with, is play with the notion that things really aren’t good at all this time and to take those arguments to the logical conclusion. Most it seems would prefer not to ‘go there’. I’m able to, for reasons of planning, foresight and an ounce of luck.

I think we just saw the end of the renaissance that began in the middle ages. I think it finally is coming to an end. I think we have a new renaissance around the corner and just like the last we’re also emerging from the drudgery of a black death or plague that has inflicted and is yet to inflict more misery everywhere. A selfish age at the end wasn’t it?

I don’t think advertising is that important to me at the moment. I want to see the carnage before I go into how socialist media is likely to be part of the solution. We’re all in it together after all.

Clay Parker Jones

The Interwebs

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If it all seems a bit complicated for you then it's 20th century marketing that has probably messed you up. This is a sweet but precise presentation from Clay Parker Jones

Copy Loey!!

Reminds me of this award winning ad a bit. (The above is Coca-cola's Minute Maid) on the subway at Silom Station in Bangkok.

More over here.

Daily Mugshot

Daily Mugshot

SALE SALE SALE

I went to Gaysorn Plaza, a luxury shopping mall in Bangkok today before having a wonderful lunch with Tim who generously gave me some time and thoughts on a simulacra post that I want to write at some point - he's massively brainy like that. Tim is a writer who also does restaurant reviews when not contributing to The Guardian, The Bangkok Post, writing a book or blogging over here, and it was toptastic to have a humungus steak and a charmingly insolent bottle of red which for professional reasons I was largely forced to polish off on my own.

I was struck how empty Gaysorn Plaza was. The luxury brands are commencing a world of pain over the next five to ten years and I think it's safe to say that the awful moniker of masstige brands may finally be buried along with all the other marketing hubris we inflated ourselves on in the bubbled up economy.

I was however delighted to see a few early birds taking a flyer and doing 40% discount sales which is unheard of in the run up to Christmas (widely celebrated in this Buddhist country - not the day - the festive season) but even more pleased to see that one brand has taken an interesting approach to the way that they advertise a sale.

Good recessionary thinking. Think up not down.

Mea Culpa

This post is over a year late but reading Scamp's blog has prompted me to get on and do the right thing. You may remember (if there’s any of you left) that I was doing some groups around the UK last summer in 2007 that I wrote about here. It was on my birthday and I remember it well, not because it was 'my day' which matters little to me given how much I’ve just generally celebrated life, but because a few of you called me in Edinburgh to wish me happy birthday and I realised that my blogging friends were just as important if not more important than the ones I’d met in a different order of media. We certainly stay in touch much more frequently. Maybe email decimated the urge to keep contact and blogging added some context to communication. That's another post. A good one too.

In any case many of you asked what work I was doing and who for. I don’t mind sharing because it’s time to wind the clock back a little and go over what for me ended up being a kind of conflict of interest. Tell the client the truth or just the agency and let the agency handle it. The former is always more costly both personally and professional, and is yet the right thing to do.

My first recommendation when seeing the brief was that NCH (formerly National Children’s Homes) were blowing a lot of money on a name change that would not be a return on investment - and that’s what I told the agency I was employed by. But it’s a little more complex than that as I discovered more each day. Unlike Barnardos who have a much higher profile, NCH are a fantastically interesting charity that work very closely with government to provide more than just homes to children; opportunities to reenter education, learn skills they need to find work as well as all the other headline grabbing work that childrens charities do, including fostering. NCH felt that the 'Homes' in their abbreviation was misleading as that was not what they really did and this prompted the name change. When dealing with government funds it’s important that the bureaucrats have a clear idea what the millions upon millions of pounds are for but that was a technical issue which I gave some recommendations on.

The difficulty of the problem was that when I turned up to present my findings to the charity I tried to convey to them that the research methodology was inappropriate for young delinquents. I was working from a discussion guide and stimulus material that was not of my own making but as I was passed the baton only the night before flying to Glasgow I had little choice but to run with it and frankly I was also presenting pro bono because I had missed one of the flights to Scotland and felt guilty about losing charity money.

In any case the findings were still fascinating and I really loved discovering the complexity of charitable issues when collaborating with government as well as learning that practically all the cool ‘head down’ get on with it people were strongly anti brand. They felt that consumerism drove a lot of the dissatisfaction that the neglected kids and their families felt with their lives.

However they all loved taking the kids to McDonalds which is a real treat for deprived children in Scotland. So there’s the context for contradiction. There’s always a context. Everything is contextual.

So I made the mistake of being blunt about my findings. One of the groups was with tagged offenders in the rougher parts of Glasgow where opportunities are slim and role models few and far between. I remember doing the group so well because the young lads were some of the trickiest people I’ve had to coax some meaning out of. They were sullen and moody but really this masked their insecurity at having some fella from London tip up and embrace their world much more quickly than they could mine. In difficult situations I like to invite the respondents to ask me any questions they like, so that I can dispel any fears they may have of looking silly when replying or just to make them more comfortable. Try as hard as I could, I couldn’t get anything out of the lads apart from one who as the leader, seemed obliged to say something. The truth was that they were emotionally immature and intellectually starved so asking them about the brand dimensions of car or financial services brands that advertised on the telly was a waste of time. I got the good stuff out of them on McDonalds and Nike and Carling Beer or Football clubs as brands but nothing that really contributed to NCH’s needs.

When presenting to the Board of NCH I made the fatal mistake of describing the boys in the Glasgow group as ‘not the sharpest tools in the box’. What I was trying to say was that it was pointless asking them for their opinions (based on similar findings from a group of girls in the hills of former coal mining communities in Wales). I was suggesting they pay attention to what and how they researched. In short how not to waste valuable money.

The committee went nuts on me and as I was there trying to tell them the work was not necessarily right, the methodology wasn’t right and that there was a huge potential to attach so much narrative and meaning around NCH (They drip with history and intersting complexity) that positioned the charity appropriately - in my view.

In any case I took offense that one overly politically correct member of the committee was losing sight of the wood for the trees and I wrapped up my presentation promptly and left it to the agency to take over the the disappointing findings I had conveyed.

I gave it a lot of thought over the next months. I thought to myself “what an idiot” that guy was for losing sight of what it was all about, over the use of what I thought was politically correct language. I think he wanted me to use ‘intellectually deprived” or something instead of the unsharp tool metaphor.

However it suddenly occurred to me one day that my own sister had taught me the power of unkind words. My sister has walking difficulties from birth, and not so long back, she called to tell me that her condition was Celebral Palsy. I had always grown up with my sister and swhat I thought was some strange condition that disabled her from walking properly, which we always thought was just some variant of spastic disability; which is a general word for a problem between the brain and muscle control. However, listening to my sister I realised that there was a proper name for it. But why did she want to give it a name now, so much later in life, surely it didn’t change anything, it sounded like there was no way it would have ever helped giving it a different name?

Well I was wrong wasn’t I. Because when she called me up all those years later, and explained to me the condition that she had, I realised all those years of with her condition referred to as spastic had been deeply painful and the name change of The Spastic Society to SCOPE (something I argued had lost it resonance) was in fact very appropriate. Sometimes hard hitting can be a little too hard hitting.

To deprived people and actually people in general, words can be very hurtful, so in a flash it dawned on me that the whole politically correct movement, while sometimes tedious, is based on the power of words. Particularly how hurtful they can be and I although I have already apologised fully to that lovely little agency in Soho called Baby Creative, particularly Lawrence Sassoon, who is a really top bloke, I want to do it publicly and draw attention to their client who now go by the name of Action For Children, which is a much more appropriate name for a children’s charity that does huge amounts with a less advertising budget than the Barnardo’s. I believe Barnardo's fund raising model is to spend more to raise more.

I should also apologise to my sister for being so thick.

Because we can

This makes perfect sense to me. Anyone confused leave a note in the comments and I'll give you a run down. It's by The Glue Society for the Vodka - 42 Below Zero

Via Craid Davis' new blog All Care No Responsibility